Olympia Outdoor Living / Legal
Privacy Policy
Effective Date:
Olympia Building Products LTD (“Olympia,” “we,” “us,” or “our”). We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit the Olympia Outdoor Living website, contact us, submit an inquiry, request information about products or services, or otherwise interact with our online services.
1. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide when you contact Olympia or submit an inquiry through our website.
This information may include:
- Name
- Email address
- Telephone number, if provided
- Company or organization, if provided
- Project name or location, if provided
- Type of inquiry
- Product, sourcing, custom-furnishing, or project requirements
- Messages and other information you choose to provide
Our general contact form is intended for ordinary business, sourcing, project, and quote inquiries.
Please do not submit passwords, payment-card information, government identification numbers, highly sensitive personal information, trade secrets, or other information requiring special protection through the general contact form.
Specialized document-upload or project-analysis functionality, if introduced in the future, may be subject to additional privacy and security disclosures.
Information Collected Automatically
When you use our website, certain technical information may be collected automatically by Olympia or by service providers that help us operate, secure, and understand the website.
Depending on the technologies active on the website, this information may include:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Referring page or website
- Approximate geographic information derived from network information
- Date and time of visits
- Website-performance information
- Security and fraud-prevention information
- Cookie and consent preferences
We use this information primarily to operate, secure, maintain, and improve the website.
2. How We Use Information
We may use information we collect to:
- Respond to questions and inquiries
- Review project, sourcing, custom-furnishing, and quote requests
- Communicate with you about a request you submitted
- Evaluate products, manufacturers, suppliers, fabrication resources, sourcing options, and project requirements
- Prepare or assist with quotations or proposals
- Operate, maintain, and improve our website
- Maintain website security and prevent fraud, abuse, spam, and automated submissions
- Understand general website usage and performance
- Maintain appropriate business and communication records
- Comply with applicable laws and legal obligations
- Protect the rights, property, and safety of Olympia, our customers, service providers, and others
Submitting an inquiry through our website does not create a contract, constitute acceptance of an order, or guarantee availability, pricing, or any particular response or delivery time.
3. Cookies and Similar Technologies
Olympia uses a consent-management platform, currently CookieYes, to help manage cookies and similar technologies used on our website.
Strictly necessary technologies may operate where required for core website functionality, security, or consent management.
Where consent is required, non-essential technologies such as optional analytics, advertising, personalization, or similar technologies are blocked until the visitor provides the appropriate consent.
Visitors can use the cookie-consent interface and the control available on our website to review or change their preferences.
Our consent-management provider may maintain records of consent choices for compliance and recordkeeping purposes. These records may include information such as a consent identifier, consent status, date and time, jurisdictional information, and limited or pseudonymized technical information.
The specific cookies and similar technologies active on the website may change over time. The current cookie inventory and categories are made available through our cookie-consent tools or related cookie notice.
4. Website Security and Spam Prevention
Olympia uses security and fraud-prevention technologies to protect our website and online forms from spam, automated submissions, malicious activity, and abuse.
We may use Cloudflare and Cloudflare Turnstile as part of these protections.
These services may process limited technical information necessary to determine whether website traffic or a form submission appears legitimate.
Turnstile is used to evaluate the security of a submission; it is not intended to collect the content that you enter into Olympia's contact form.
5. How We Share Information
Olympia does not sell personal information.
We may disclose information to service providers that perform services on our behalf, including providers of:
- Website hosting and infrastructure
- Content delivery and security
- Email delivery
- Cookie-consent management
- Analytics
- Business communications
- Information technology and technical support
- Professional services
We may also disclose relevant information to manufacturers, suppliers, fabricators, distributors, or other sourcing resources where reasonably necessary to evaluate or respond to a project, sourcing, custom-furnishing, or quote inquiry.
We seek to limit these disclosures to information reasonably necessary for the applicable business purpose.
We may also disclose information when reasonably necessary to:
- Comply with applicable law, court orders, or legal process
- Respond to lawful government requests
- Protect Olympia's legal rights
- Investigate suspected fraud, abuse, or security incidents
- Protect the safety of Olympia, our customers, or others
- Enforce applicable agreements
If Olympia is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
6. Quote, Project, and Sourcing Inquiries
When you submit a quote, project, product, sourcing, or custom-furnishing inquiry, you authorize Olympia to use the information you provide for the purpose of evaluating and responding to your request.
Where reasonably necessary, Olympia may share relevant project information with manufacturers, suppliers, fabricators, distributors, or other sourcing resources to investigate matters such as:
- Product availability
- Pricing
- Lead times
- Fabrication feasibility
- Materials and finishes
- Product alternatives
- Project suitability
- Other sourcing requirements
We seek to disclose only information reasonably necessary for the applicable inquiry.
Submitting information does not authorize Olympia to disclose its private supplier relationships, negotiated commercial terms, proprietary sourcing information, or internal business notes to the person submitting the inquiry.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information as necessary to:
- Respond to inquiries
- Maintain appropriate business records
- Follow up on project or sourcing requests
- Meet contractual or legal obligations
- Resolve disputes
- Prevent fraud or abuse
- Protect our website and systems
- Establish, exercise, or defend legal claims
Retention periods may vary depending on the nature of the information, the business relationship, and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely archive it as appropriate.
8. Data Security
Olympia uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include security controls provided by our hosting, infrastructure, email, and web-security providers.
No internet transmission, email system, or electronic storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live and the laws applicable to Olympia's processing of your information, you may have certain privacy rights.
These may include rights to:
- Request access to certain personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain information about how personal information is collected, used, or disclosed
- Request a portable copy of certain personal information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain uses or disclosures where applicable law provides such a right
- Appeal certain decisions relating to a privacy request where applicable law provides an appeal right
The availability and scope of these rights vary by jurisdiction and may depend on whether a particular law applies to Olympia or to the specific processing activity.
Response Timing
Where an applicable U.S. state privacy law provides a 45-day response period, Olympia will generally respond to a verified privacy request within 45 days of receipt.
If applicable law permits additional time and an extension is reasonably necessary, we may extend the response period as permitted by that law and will provide any notice required regarding the extension.
Where a different statutory response period applies, Olympia will comply with the timeframe required by the applicable law.
Submitting a Request
Privacy requests may be submitted to:
hello@olympiaoutdoorliving.com
Please identify the request as a privacy request and describe the right you are seeking to exercise.
Identity Verification
Before providing access to, deleting, correcting, or otherwise acting on personal information, we may take reasonable steps to verify the identity of the person making the request.
Depending on the circumstances, verification may include:
- Confirming the request through the email address previously provided to Olympia
- Matching information associated with a prior inquiry or business communication
- Confirming relevant company, project, or contact information previously provided
- Requesting additional information reasonably necessary to verify identity or authority
We will seek to request only information reasonably necessary to complete verification.
If we cannot reasonably verify a request, we may be unable to complete some or all of it and will explain the reason where required by applicable law.
Appeals
If Olympia denies a privacy request in whole or in part and applicable law gives you a right to appeal that decision, we will provide information about how to submit an appeal.
Unless another method is specified in our response, an appeal may be submitted by emailing:
hello@olympiaoutdoorliving.com
with “Privacy Appeal” in the subject line.
We will review and respond to an appeal within the period required by applicable law.
If applicable law requires Olympia to provide a specific opt-out mechanism relating to the sale, sharing, targeted advertising, profiling, or another regulated use of personal information, Olympia will make the required mechanism available.
Olympia does not sell personal information.
10. Children's and Minors' Privacy
Olympia's website and services are intended primarily for businesses, project professionals, property owners, and adults seeking information about outdoor-living products and services.
The website is not directed to children under 13, and Olympia does not knowingly seek to collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 inappropriately, we will take reasonable steps to delete it.
Olympia also does not knowingly sell or use for targeted advertising the personal information of consumers under 16 where applicable law requires affirmative authorization or consent for such activity.
If Olympia introduces technologies or business practices in the future that involve the sale, sharing, or targeted advertising of personal information and applicable law provides additional protections for minors, Olympia will implement the required consent and opt-in controls before engaging in those activities.
A parent, guardian, or eligible minor who believes Olympia has collected information in a manner inconsistent with applicable law may contact:
hello@olympiaoutdoorliving.com
11. Third-Party Websites and Brand Partners
Our website may contain links to manufacturers, featured brands, suppliers, and other third-party websites.
These websites operate independently from Olympia and may have their own:
- Privacy policies
- Terms
- Cookie practices
- Security practices
- Data-collection practices
Olympia does not control and is not responsible for the privacy or data practices of third-party websites.
External links may open in a new browser tab or window so that visitors can retain their place on the Olympia website.
We encourage visitors to review the privacy information provided by each third-party website they visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, technologies, business practices, or legal obligations change.
When we make changes, we will update the Effective Date shown at the beginning of this policy.
Where required by applicable law, we will provide additional notice or obtain additional consent.
13. Contact Us
Questions about this Privacy Policy, our privacy practices, or a privacy request may be directed to:
Olympia Building Products LTD
7900 Stevens Mill Rd # D108
Matthews, NC 28104
United States